Frequently Asked Questions
Everything you need to know about shopping with Crystalmak
What is your standard shipping policy?
We offer worldwide shipping. Orders are processed within 1-2 business days, with standard delivery taking 5-7 business days depending on your location.
How do I return an item?
We offer a 30-day return policy for all unworn and unwashed items with original tags. Simply visit our returns portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our pieces are designed for a true-to-size fit.
What payment methods do you accept?
Crystalmak accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes in all our seasonal collections.
Can I track my order in real-time?
Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's journey directly to your door.